Terms of Use

The com­pany below (“Aftab Gallery”, “we” or “us”) runs this website.

[Com­pany name]
Istan­bul, Türkiye
Email: info@aftabgallery.com

These terms apply when you use our web­site and when you buy a piece from us, whether you are a pri­vate client or a trade client such as an inte­rior designer, archi­tect, hotel or devel­oper. By using the web­site or plac­ing an order, you agree to them.

Some orders also have their own writ­ten doc­u­ments, such as a quote, a trade agree­ment or a com­mis­sion agree­ment for a bespoke piece. If one of those doc­u­ments says some­thing dif­fer­ent from these terms, that document applies.

You may use this web­site to learn about our pieces, get in touch with us and manage a Reg­istry record. You must be at least 18 years old to place an order.

Please do not misuse the web­site, for exam­ple by trying to access it with­out per­mis­sion, copy­ing its con­tent in bulk with auto­mated tools, send­ing harm­ful code or using it for any­thing unlaw­ful. We may sus­pend access to pro­tect the web­site or its visitors.

We work to keep the web­site avail­able and accu­rate, but we cannot prom­ise that it will always be avail­able or free of errors.

The designs, photos, draw­ings, texts, logos and the name Aftab Gallery belong to us or to the design­ers we work with, and are pro­tected by intel­lec­tual prop­erty laws. You may share links to our pages, but you may not copy, repro­duce or use our con­tent or designs for any com­mer­cial pur­pose with­out our written permission.

Buying a piece makes you its owner, but it does not give you any right to copy, repro­duce, scan or man­u­fac­ture its design, or to create pieces based on it.

If you would like to pub­lish photos of our work, for exam­ple in a mag­a­zine or your project port­fo­lio, please ask us first. We are usu­ally happy to help.

We describe and pho­to­graph every piece as accu­rately as we can. Wood, stone, metal, leather and fabric are nat­u­ral or hand-fin­ished mate­ri­als, so grain, vein­ing, patina and colour vary from piece to piece and from the photos. Colours can also look dif­fer­ent on your screen. These nat­u­ral dif­fer­ences are part of the char­ac­ter of each piece, not faults.

Sizes are given as accu­rately as pos­si­ble, but a piece made to order can differ slightly from the stated dimen­sions. If an exact size mat­ters, for exam­ple for a niche or a lift, please tell us before you place your order.

The infor­ma­tion on this web­site is for gen­eral guid­ance only. It is not pro­fes­sional advice for your particular project.

All prices are in US dol­lars. Some pieces show a price and others are priced on request. Prices do not include deliv­ery, import duties, taxes or bank charges unless your quote says otherwise.

Each quote shows what is included and how long it is valid. Prices and avail­abil­ity can change until your order is con­firmed. If we make an obvi­ous error in a price or a descrip­tion, we will tell you, and you can choose whether to go ahead at the correct price.

To order, send us a request from any piece or write to us. We will reply with a quote, or con­firm the price, the fin­ishes and the expected time­line. Your order is con­firmed when we accept it in writ­ing and receive your pay­ment or deposit. We may decline an order, for exam­ple if a piece is no longer avail­able, and we will then refund any payment you have made.

Please check your quote care­fully, includ­ing sizes, fin­ishes and mate­ri­als, and the deliv­ery address. Once we start work, changes may not be pos­si­ble or may affect the price and timing.

Ready pieces are paid in full when you order. Pieces made to order start with a 50% deposit, and the bal­ance and the cost of deliv­ery are paid before the piece is crated and dis­patched. We accept the pay­ment meth­ods shown on your invoice, and you pay any bank or trans­fer charges on your side.

If the bal­ance is not paid when it is due, we may hold the piece until it is paid. Stor­age beyond the free period may then be charged, as explained in section 13.

Pieces made to order are made for you after you choose options like size, mate­rial, finish or fabric. Bespoke pieces are designed for you and come with a sep­a­rate com­mis­sion agree­ment, which sets out the draw­ings, sam­ples, pay­ments and time­line. Where draw­ings, sam­ples or fin­ishes need your approval, pro­duc­tion starts only after you approve them. Changes after approval may affect the price and the time­line, and we will con­firm them in writ­ing before we go ahead. For a com­pletely new design, a design fee applies and is deducted from your final order.

Your quote con­firms the expected time­line for making your piece. We will keep you informed and tell you promptly if we expect a delay. If a delay becomes sig­nif­i­cant, you may ask us to agree a new date or, where the law gives you that right, cancel your order and get a refund as that law provides.

Please con­tact us straight away if you want to cancel. You may cancel within 14 days of paying your deposit, as long as pro­duc­tion has not started. We will then refund your deposit, minus any costs we have already incurred, such as design work or mate­ri­als bought for it. After that, or once pro­duc­tion has started, a made-to-order or bespoke order cannot be can­celled, and the deposit, which covers mate­ri­als and work already done, is not refundable.

We may cancel an order if we cannot make or deliver the piece for rea­sons out­side our con­trol. In that case, we will refund all you have paid for it.

Made-to-order and bespoke pieces are made to your choices, so they cannot be returned, unless they are faulty or not as described.

Ready pieces are final sale, except where the law of your coun­try gives you a right to cancel or return them. If you have that right, please tell us in writ­ing within the period the law allows. The piece must be unused, com­plete and prop­erly packed. We will explain how to return it and who pays for the return under that law, and we will refund you within 14 days of receiv­ing the piece back, or sooner if the law requires.

If a piece arrives dam­aged, please follow the steps on our Ship­ping & Deliv­ery page and send us photos within 48 hours of deliv­ery, so we can claim with the car­rier. If you find a fault later, tell us as soon as you can, with photos.

If a piece is faulty or not as described, we will repair it, replace it or refund you, as the law that applies to you requires. This does not cover nat­u­ral vari­a­tion in mate­ri­als, normal wear and tear, acci­dents, misuse, poor care, alter­ations or repairs by others, or use in con­di­tions the piece was not made for, such as out­doors or in direct heat.

Noth­ing in these terms affects the legal rights you have as a consumer.

Deliv­ery is quoted for each order and includes tran­sit insur­ance. Stan­dard deliv­ery is to the entrance of the build­ing, or the near­est ground-floor access. Place­ment inside your home or project, with unpack­ing and pack­ag­ing removal, can be arranged in many cities for an extra fee.

Please give us a cor­rect deliv­ery address and make sure the piece can reach its place: check door­ways, stairs and lifts, and tell us about any access limits. If a deliv­ery fails because no one is avail­able or the piece cannot be brought in, extra deliv­ery or stor­age costs may apply.

We can store a fin­ished piece free of charge for up to 30 days. After that, stor­age can be arranged at a cost we agree with you.

The piece becomes your respon­si­bil­ity once it is deliv­ered to you. It becomes your prop­erty once we have received full payment for it.

When we deliver abroad, the recip­i­ent acts as the importer and pays any import duties, VAT, taxes and cus­toms bro­ker­age fees, unless your quote says oth­er­wise. Some mate­ri­als may be sub­ject to spe­cial import rules in some coun­tries. We will share the infor­ma­tion we have, but you are respon­si­ble for any per­mits your country requires.

If you buy for a busi­ness, such as a design studio, hotel or devel­oper, the con­sumer rights men­tioned in these terms do not apply to you, except where the law says oth­er­wise. Trade pric­ing, quan­ti­ties and sched­ules are agreed in writing for each order.

Our total respon­si­bil­ity to a busi­ness client for any order is lim­ited to the price paid for that order.

Please follow the care guid­ance we give you for each piece. Our pieces are made for indoor use unless we tell you oth­er­wise. We can help with care, repairs or refin­ish­ing, even years later, and this work is quoted separately.

Our pieces are recorded in the Aftab Reg­istry, with a serial number and an online cer­tifi­cate. A Reg­istry record con­firms where a piece comes from. It is not a val­u­a­tion, and it does not guar­an­tee any value in the future.

Own­er­ship records can be trans­ferred online, with the approval of the reg­is­tered owner. We may cor­rect a record that is wrong, and we may refuse or remove a false or misused record.

We are respon­si­ble for loss or damage you suffer as a fore­see­able result of our breach of these terms or our fail­ure to use rea­son­able care and skill. We are not respon­si­ble for loss that was not fore­see­able, for indi­rect losses, or for busi­ness losses of a private client.

Noth­ing in these terms limits our respon­si­bil­ity for death or per­sonal injury caused by our neg­li­gence, for fraud, or for any­thing else that cannot be limited by law.

We are not liable for delays or fail­ures caused by events out­side our rea­son­able con­trol, such as nat­u­ral dis­as­ters, war, strikes, short­ages, car­rier or cus­toms delays, or gov­ern­ment action. If this hap­pens, we will tell you and do what we rea­son­ably can to reduce the delay.

We use your per­sonal infor­ma­tion as explained in our Pri­vacy Policy. Our web­site may link to other web­sites, such as our social media pages. We are not respon­si­ble for their con­tent or for how they use your information.

If you ever have a con­cern, please write to us first. Most ques­tions can be resolved quickly and without formal steps.

These terms are gov­erned by the laws of the Repub­lic of Türkiye, and any dis­pute goes to the courts of Istan­bul. If you are a con­sumer, you keep the pro­tec­tion of the manda­tory laws of the coun­try where you live, and you may bring a claim in your local courts. Con­sumers in Türkiye may also apply to the con­sumer arbitration committees.

These terms, together with your quote and any other doc­u­ment we agree in writ­ing, form the whole agree­ment between us. If any part of these terms is found to be invalid, the rest still applies, and if we do not enforce a right straight away, we can still enforce it later. We may trans­fer our rights under these terms to another com­pany, which will not reduce your rights. These terms are writ­ten in Eng­lish, and if we pro­vide a trans­la­tion, the Eng­lish ver­sion applies where the law allows.

We may update these terms from time to time. The ver­sion on this page when you place an order applies to that order. For any ques­tion about these terms or your order, write to us using the details in section 1.